Tracking & Data
Session replay
Watch a real visit, as the visitor saw it. Numbers say where people leave. Replays show why.
In short
- It is off until you turn it on: Settings → Tracking → Session replay.
- What visitors type is hidden, and you can hide any part of a page.
- Start from a problem, then watch a few visits to that step.
Turn it on
1
Open Settings → Tracking
Find Session replay and switch it on. You confirm a short privacy note first. It is on the Growth plan and up.
2
Let visits come in
Replays are recorded from then on. Nothing from before the switch can be played back.
3
Watch them
Open Visitors → X-Ray, pick a visitor, and open the Replays tab. They are also under Heatmap → Recordings.
Privacy
Typed text is hidden
Everything a visitor types into a field is hidden in the replay. To hide a whole part of your page, such as a payment box, add
data-morev-block to it.How to use it
Start from a problem: a lead who did not book, or the step with the biggest drop-off. A few visits to that step usually show the cause in minutes: a slow element, a misleading button, a broken phone layout.
Tip
Watch by device. Phones and computers often fail for different reasons.
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